clipper card balance refund

ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream The old website used to show added values, ready to be activated, but no longer does. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. For more information, including fines, please see Caltrain's fare evasion policy. walk from 12th St. BART to Jack London square? To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. 2020, Metropolitan Transportation Commission. H*2T0T3415Rf& E\\y\F@B.THH!*o* BART will refundpaper ticketswith a remaining value greater than $1.00. EMC I dont think you can get back the basic Suica fee either. All rights reserved. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Choose to stay logged in or to log out. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream Transit pass . A: Many others are praying, as well. A reader in a prior column thought $300 had disappeared from an account. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. /Tx BMC If you have a question, please call (510) 464-6841. Then you wouldn't have to bother about a refund. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. /Tx BMC o Discover . Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). If you forget to tag on and/or off, you will be subject to citation. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. How can I manage the account on their behalf? Only registered Clipper cards, are available for refunds. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. Add value, set up autoload, and check your balance! You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). Clipper saves money. Please note that, Caltrain has a proof-of-payment system for fare enforcement. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. Include the card number in your description. However, money added since then does not show on the account, as weve not used the cards. Registering your card protects your card balance and allows you to set up an online account. We cannot give refunds for partially used passes or tickets. E\\y\F@B.DHR!"g/ People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. Be sure to review the paper ticket fare chart at the station. HD 0UR K(EP%xg:#6(=VU-zTqwn?p But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. What can I do with an online Clipper account? For faster replacement, you also can pick up your replacement card at an in-person service location. What can I do with an online Clipper account? If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. EMC /Tx BMC No they don't keep cash at the stations. Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. H*2T0T3415Rf& You can add value, see what's on your card, and see recent transactions. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. H*2T0T341f& Minimum monthly payments are required. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. BART will refund tickets with a remaining value greater than $1.00. You have to fill out a form. No service to Chase Center atthis time,stay tuned for updates. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). Need to Order a Clippercard? Refunds are subject to the fees in Section 10. Here's what you need to know. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. USF does not issue refunds for a lost commuter subsidy. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. H237402VH2P0P04341Qf& /Tx BMC BART will also refund full unused paratransit ticket books. Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. Clipper is the all-in-one transit card for the Bay Area. The check may take 4-6 weeks. Clipper Refunds: Only registered Clipper cards, are available for refunds. /Tx BMC After that, you need to tag on and off for each ride. EMC EMC (For example in NYC one can buy MetroCard at the airport without a fee.) Clipper is committed to protecting your privacy. Only registered Clipper cards are eligible for refunds. Each Smart Pass user only gets one replacement per calendar year. E\i\\ If you cannot tag your card successfully, try on another device. For defective cards, no fees will be charged. /Tx BMC The Go and Smart Passesare non-transferable. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. Should I stay at a hotel near the airport? If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. The Go Pass is valid for thecalendar year: from January 1through December31. So take your balance down to $1.50. Describe the situation, including your account information. Options to Oakland Airport from Union Square. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. For more information, please refer to our pre-tax payroll deduction web page. 0 0 10.146 10.364 re /Tx BMC It's just $3. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? f endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. All rights reserved. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. The VTA Smart Passallows unlimited travel on VTA buses and light rail. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. You can have multiple adult cards associated with a single account. He started his journalism career as a sports editor in Iowa in 1975. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. /Tx BMC 0 6 safe parking at hotels near Oakland Airport?? If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. This is the version of our website addressed to speakers of English in the United States. Learn more about Clipper on your phone. /Tx BMC Min of $5. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream Transit pass refunds are subject to transit agency approval. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. /Tx BMC What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. EMC 0 0 10.1455 10.364 re This option helps you avoid paying for postage and is the most secure option. If you ever lose your card, well replace it and restore your value for a $3 fee. /Tx BMC You wrote about Clipper freezing accounts. Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. Your session is about to expire due to inactivity. Yes, you can manage your account using the Clipper app and in your mobile wallet. Cash value is NOT required and should NOT be deducted when you use an active Go Pass. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. Clipper said they didnt have money in their accounts. Does this mean my card is worthless and I might as well toss it? 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream Will the toll lanes reduce traffic jams? Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. H*2T0T3415Rf& 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream You will get a check in the mail at the address you provide. How can I manage the account on their behalf? EMC H237402VH2P0P04341Qf& Clipper says it does not take funds away, even if the card goes unused for years. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. It is not available to students or postdoctoral scholars at this time. H*2T0T341f& Treasury will mail you a check. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). EMC Email clipper@bayareametro.gov. Any suggestions, or is this another way for a government-backed agency to abscond with my money? But alas, no longer on bART as they now wont let you exit like they used to. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . All Access Digital offer for just 99 cents! endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream E\i\\ Learn more about Clipper on your phone. If you forget to tag on and/or off, you will be subject to citation. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. EMC Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. 0.749023 g . In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. Prior to that he was an assistant sports editor at the paper from 1984-1987. Skip the side navigation menu and go to the main content. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. H*2T0T3415Rf& Warriors Ferry / Chase Center Service EMC

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