The Illinois Tollway gives you two ways to dispute a license tag image: You may either state that the plate is incorrect, or that the image is missing. If this was any other agency, increasing the amount of money owed after reporting the amount to collections would be illegal but NTTA seems to think theyre above the law. Jennifer reviews, fact-checks, and evaluates wikiHow's legal content to ensure thoroughness and accuracy. , (1) The customers TollTag account does not have correct vehicle, license plate or credit/debit card information, (2) The customers TollTag account doesnt have enough funds to pay tolls, (3) The TollTag was installed incorrectly and cannot be detected by our system. Privacy Policy. Keep in mind that you're still liable for the violation even if someone else was driving your car. NTTAs efforts are overseen by a nine-member Board of Directors. I have toll tag and have for many years In August 2022, I received a zip cash bill for $2.61. Copyright 2023 NBCUniversal Media, LLC. After you submit your request, we'll send a confirmation with your case ID and you'll receive follow-up communications with the outcome and any effect it might have on your account. However, with automatic payment systems comes the possibility that the system or you could make a mistake. The system is also interoperable with the K-TAG system used in Kansas and the Pikepass system used in Oklahoma. I never received a first late notice and NTTA did not charge my ZIPCASH account for that toll. Scan this QR code to download the app now. Even the same unpaid balance of $7 from year(s) prior. We completed the form for the DMV online. For tolled locations where automatic passes are used, if a driver passes through without using one of the pass accounts, a photo of the license tag is taken. Medial Marijuana Recommendations. I've never had to dispute a charge with NTTA, but my experience is that most agencies are reasonable and want to work things out. My name is Deanna and I'm calling from BMW of Arlington in reference to ZipCash # [protected]. If you would like to talk with our NTTA ticket attorneys after reading this article, feel free to contact us at 214-321-4105. The Toll Operations Division (TOD) is responsible for developing, operating, and maintaining TxDOT owned toll roads. YLT~a ].X q9+5AY9Af&;0lfQ0 ]jk I want information on how to check for outrageous toll charges in advance of a trip. Some companies also have the option of disputing by email. How to contact the NTTA Ombudsman. As stated earlier the legislature has given the NTTA a lot of power when it comes to collection methods for unpaid tolls. However, not paying tolls means you can get charged with a criminal misdemeanor. For more information, please see our Learn about how to pay your bill, how to set up auto payment, how to cancel account and contact customer support for ntta zipcash bill pay by using the official links that we have provided below. To discuss your NTTA failure to pay tollway ticket with our experienced NTTA ticket lawyers, call 214-321-4105, http://planotrafficticketlawyer.com/wp-content/uploads/2017/06/NTTA-Ticket-Attorney-In-Plano.mp4, Get A Lawyer To Defend A Ticket From The NTTA, Hire A Lawyer To Defend A Ticket From The NTTA, Lawyers That Defend Failure To Pay Tollway Tickets, How to Protect Your Record From Speeding Tickets in Plano. By phone: 469-801-3662 Two employees told him that if he didn't pay the bill, he could be arrested, he said. Assessment/Examination of Your Concern NTTA tolltag are a bunch of Aholes so I hope to change. 214-224-2488| ntta.ethicspoint.com | nttamobile.ethicspoint.com. Call in to see what happened and the manager said i have to pay the fees and nothing they can do! Cookie Notice I didn't mean to but was in it any way, then I got a $29.19 bill in a 3minute time line. Edit Toll dispute. Ntta is saying I owe nearly $1000 when I have a tolltag & they have been drafting $40 out my account weekly since last year of March, they are Scam artists . Forms typically are made available online or by contacting the appropriate toll agency or board. The revised policy allows first responders expedited travel in times of disasters and emergencies. This has affected our credit rating in a negative way. Charge a decent rate. Privacy Policy. A North Texas woman says she's being falsely charged for driving on toll roads she's never driven on. 01. A Notarized Bill of Sale is attached to the NTTA dispute (7738900) showing all toll transactions occurred after the sale. Central Texas Regional Mobility Authority (Mobility Authority) If you do not have an electronic tag and you drive on roads operated by the transportation agencies above, you might receive two separate bills, depending on which roads you use. Careers -@email If you have a prepaid toll account, you may receive a violation if there wasn't enough money in your account to cover the toll. %%EOF This will surely increase the credibility of your complaint. How to Dispute a Toll Road Violation: 13 Steps (with Pictures) Driving Vehicles Toll Roads How to Dispute a Toll Road Violation Download Article parts 1 Scrutinizing Your Notice 2 Registering Your Dispute 3 Requesting a Hearing Other Sections Related Articles References Article Summary Written by Jennifer Mueller, JD By phone: 469-801-3662 By email: @email In writing: NTTA Ombudsman | 5900 West Plano Parkway | Plano, TX 75093. Ripoff Report Needs Your Help! And knowing a bit more about how credit cards work can help you see where your charges are coming from and possibly even help you identify mistakes you can dispute. 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\n<\/p><\/div>"}. Fact #3 - I was not in the Dallas area in the month of July. If you still are not satisfied with the results of the administrative review, you can appeal with the municipal court. The NTTA says that the invoices are sent to the listed address in government records and that the vehicle's owner is responsible for updating the registration. The License plate reader is misreading the license plate that is actually running the tolls and sending me the bill.
sending bills to addresses that dont exist then Why are these people allowed to SCAM people like this? NTTA will accept any of the documents above, however, we cannot accept a handwritten bill of sale or another type documentation of sale, even if it's notarized. This will put people out of business. I was told NTTA would not resolve this with Kansas. We aim to complete the review of your concern within three business days. You can dispute a charge on a Discover card online or by calling Discover customer service at 1 (800) 347-2683. Traffic on the freeway was semi lite, following an 18 wheeler and realizing my situation, I told myself it could not be that bad, wrong! I'm very frustrated and confused about why NTTA is bullying and harrasing me for charges that are not mine. But I said it has not been a year! We removed the toll tag in June of this year as the vehicle was sold. How can I avoid tolls like this in the future? Two days later I received an email say the matter was resolved. This 2011 Honda CRV no longer belongs to me. Stephanie said she would fix the error, but then hung up on me. RT @HCTRA: Today's the day! Peel off the adhesive backing and place the tag. NTTAs easy-to-use At Your Service reservation system makes getting personalized help even more convenient. "They sent the invoice to my old address in Argyle," he says. Desired outcome: I could understand if i failed to call but i did and still have to pay those fees. There is an option to upload documents. Billing and account questions, or how to get a TollTag, can be answered by the NTTA. By answering the failure to pay tollway citation, you also get the opportunity to sit down with an NTTA representative at a pretrial hearing to discuss your case. Any help/feedback is appreciated. Check the website for the toll road for their contact details. A written Notice of Dispute is required to be sent within 30 days of initial notification. Leonora Bucklin of Dallas learned she was charged for tolls on a car she no longer owned. More than $21 dollars NTTA is charging for a six mile stretch. Fourth request I received my registration in the mail as normal last year but it had a TOLL SCOFFLAW: N TX TOLL AUTHORITY flag on it. Our NTTA ticket lawyers are very skilled at reviewing files with the NTTA to determine the actual amount of the tolls minus any administrative fees alleged. I am not going to pay a toll tag or bill if the car in no longer under my name. It's too late when I'm already in the toll lane and traffic is backed up preventing me from merging over. What happens if I dont pay my tolls in Texas? Independence Day - July 4 The driver of that car ran up toll bills of nearly $700. State law typically requires the hearing to be scheduled within a certain amount of time after your request. Amount of transaction. If you have a dispute or question about a letter you received from Professional Account Management, LLC (PAM) regarding outstanding violations, the FasTrak Customer Service Center is unable to assist you. [1] Get updates on whats happening in North Texas to your inbox. No eat for me. If found guilty, the registered owner of the vehicle can face fines of up to $250 per unpaid toll in addition to court administrative fees. I never received a letter, nor was it ever charged to the card I have on file linked to my toll tag. wikiHow is where trusted research and expert knowledge come together. You wont get arrested, no matter how many of them there are. We can't rely on gas taxes forever, but there's no simple, obvious way to integrate electric vehicles and other alternative-fuel vehicles into the funding structure. My balance on my account is $40 as of 9/26/22. Yg$e@iQ*L j7$)f`d?H(6L?
When will the government step and help. The process for each toll company is slightly different, but youll need evidence to support your claim. I was told I could stop payment on my check. So I decided to get the toll tag. The North Texas Transportation Authority (NTTA) maintains the operation of toll roads in North Texas. , requires you to send a notarized copy of Affidavit of Non Liability to the Enforcement Branch. Total charge close $38 dollars one way. Jennifer Mueller is an in-house legal expert at wikiHow. They are scammers & they only toll authorities I ever have a problem with please be aware dfw ntta is scammers & I will get a lawyer if needed. As a ZipCash customer, you can review account details and Notices, download transactions, make a payment, dispute a previous Notice and monitor the status of a dispute by clicking on the login button below. Part 2 Part 2 of 3: Registering Your Dispute Download Article. We currently are awaiting a date from the Courts for our hearing. To dispute a toll in Texas, you need to contact the concerned tolling authority and explain your situation. Share your form with others. To know tolls between any locations across, Texas toll roads, bridges or other toll facilities, Disputing toll of tolling agency in Texas, : The North Texas Tollway Authority (NTTA) has an Ombudsman, program to deal with toll disputes on their toll facilities or for, Address: 5900 West Plano Parkway, Plano, TX. The supervisor assured me I was paying for both the Zip Cash and Tolltag. To know tolls between any locations across Texas toll roads, bridges or other toll facilities, use Texas Toll Calculator. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. We would like to have any negative information removed from all credit reporting bureaus. Procurement Services -@email You can reach them via phone at 817-731-7277, email at customerservice@ntta. NTTA Fees I have called numerous times to pay off every single one of my tolls.total of $533. Please make a note to this file that We were the victims of a crime called Title Jumping. Board of Directors -@email Getting to know chargebacks. Submit a complaint and get your issue resolved. Go to https://www.htallc.com/tollpass to access the Highway Toll Administration website. Both plans recoup the full amount of tolls due at the 50% higher ZipCash rate. They refuse to accept payment in full because I also "must" pay over $1000 in additional NTTA fees. Noriah was a mid-level manager that basically said she was unwilling to do anything for me. x We use cookies to ensure that we give you the best experience on our website. Download the appropriate form. Youll be billed for unpaid tolls at the address your car is registered, and if you dont pay that or somehow miss the notice, youll probably end up seeing it on your credit report as a collection account. Your notice should include an address or other methods to register your dispute with the proper authority. 48 0 obj
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What are the side effects of Thiazolidnedions. Simply email copies of all supporting documentation and your Toll Violation Defense Form to Cofiroute at [emailprotected] All documentation received must include a date, the vehicle license plate number and/or the invoice number to be accepted.