I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. WHY are the flooring issues causing such concern on behalf of Thor? I had to send the slide out for access. 2022 Thor Freedom Elite 24HE. Not sure where the in line fuse is located any help locating would be appreciated. . 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Add distilled water only. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. Number Of Televisions. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. Attached 75 watt solar panel. See dealer for details. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. We have spent more than three years dealing with these issues. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. ****** was not being truthful. Nobody will build them better. Largest Family-Owned RV Dealer In The Nation. We bought it new in 2018. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. BOTH of which **** has rejected. ** September 10th we took the ** out. A representative has been notified and will be with you shortly. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. I have looked and checked all connections and fuses I can find. 2 slide outs. There's a fuse on the back of the radio. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. Again, the deal fell through . Thor is offering to repair by patching roof. As an industry leader in innovative design, Thor Motor Coach builds a variety of unique styles, sizes and floor plans that feel custom-made at a competitive price. Checked every fuse I could find. Complaint Type: Problems with Product/Service. As a matter of policy, BBB does not endorse any product, service or business. Our motorhome has been in the shop at la mesa for 71/2 months. This has gone on for far too long. The owner listed is **************************. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. Meet the redesigned A.C.E. We want **** to act in good faith and resolve these longstanding issues. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. I do not know WHY he has not had access to this correspondence. I tried to call **** / ******* and left a voice-mail asking for a return call where I may be able to set up an appointment in March as well. ** Day 2 we tried using the microwave again. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. The locations they give are invalid, 2022 Thor Freedom Elite 23HFVin #*****************, Purchase date 08/20/2022 **********************. We have sent the invoice for labor charges to ****. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . The Border Hookups Hit The Road With A New Song. 01/03/2023. Save your favorite RVs as you browse. 2003 Jazz Toy hauler 5k obo Needs work. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Does not include Hitch work or accessories. Not just one but every single seat in the coach. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? I will say again this coach cost us 100's of thousands of dollars. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Inventory shown may be only a partial listing of the entire inventory. ", I am rejecting this response because:The ************* location that was given to us, the website above They stated they do not work on RVsWe need a location nearby. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. Standard and optional features listed on units may or may not reflect actual in-stock unit. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. After countless emails and calls to *********************, we never heard from him again. See dealer for details. This is NOT a new claim. : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. We strive to ensure all pricing and information contained in this website is accurate. Not just one but every single seat in . ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? Fill out this quote form and we'll get back with you as soon as possible. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. After getting back both radios not working. All warranty info is typically reserved for new units and is subject to specific terms and conditions. ************************* was working with us right up until he moved to a new position in March of 2022. +26. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. Advertised monthly payment is based on 20% cash down, plus tax, title, registration and fees, at 7.99% APR for 96 months on finance amounts under $10K, at 7.99% APR for 144 months on finance amounts from $10K to $25K, at 7.99% APR for 180 months on finance amounts from $25K to $50K, and at 7.99% APR for 240 months on amounts over $50K. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. Exterior 32" TV. We can't thank all the employees of General RV enough for making this experience so unforgettable. The A.C.E. We make the transition smoother with this free Owners Guide. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? They said they would me someone to service the vehicle. 1. Everything is well documented. Your actual payments may vary. Just for good measure, recheck those easy to access fuses in the panel in the coach. Among the largest motorhomes, featuring the amenities of home for full-time life on the road. All standard features and specifications are subject to change. I am rejecting this response because:This is the same response I received earlier. ********************************* became Retail Warranty Supervisor in April of 2022. Awning attempts to extend while driving. from Thor Motor Coach. Know someone who might be interested in this RV? When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. We have pictures we can send if you want. Stock Number {stockNumber} {priceLabel} {msrp} {salePriceLabel} {saleprice}. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM, Tilt Leather Steering Wheel with Audio Buttons to Control Dash Radio, Upgrade Windshield Privacy Close off Panels, Three-point Seat Belts for Driver and Passenger, Captain's Chairs Heated Electric Adjustable Driver/Passenger Seats, Swivel Captain's Chairs with Two (2) Filler Cushions, Removable Table between Two Swivel Cockpit Seats, Aluminum Wheel with Valve Stem Extensions, Rubber Tread Entry Steps with Step Well Light, High-Gloss Euro-Style Cabinetry with Complementary Cabinet Door Hardware, Hidden Hinges and Slide-out Fascia, Pressed Laminate Countertops, Dinettes, Sofa Tables, Bath and Bedroom, Wall Cubby with Net and USB Charging Port, Accent Lights above Overhead Cabinets, Kitchen, Dinette, Sofa and Bed, Cab-Over Sleeping Area with Telescoping Bunk Ladder, Leatherette Sofa with Queen Size Murphy Bed Conversion (24FB), Leatherette Theater Seating with Footrests (24RW), Leatherette Dream Dinette Booth with Footrests (N/A 24RW), Leatherette Booth with (2) storage drawers (24RW), Wireless Phone Charger with USB Plug on Dinette Table Top (N/A 24RW), Wireless Phone Charger with USB Plug Bedroom (24RW), Single Child Safety Tether in Dinette (Optional 24FB, 24TT; N/A 24RW), Full Extension Metal Ball-Bearing Drawer Guides, Pressed Laminate Kitchen Countertops with Under Mounted Sink with Sink Cover(s), Pop-Up Countertop Outlet and Charging Center for Electronics (N/A 24RW), Decorative Lighted Kitchen Side Splash Next to Cooktop, Two Burner Gas Cooktop, Glass Cover with Electric Start, Glass Protective Cover and Task Lighting above Cooktop, Stainless Steel Accented Convection Microwave Oven, Large Stainless Steel Single Bowl Sink and Faucet with Pull-Down Sprayer, 12-volt Ceiling Vent in Kitchen with Wall Switch, Full Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24RW), Queen Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24TT), High-Gloss Curved Euro-Style Bath Door (24TT), Shower with Curved Anti-Microbial Shower Curtain, Bluetooth Coach Radio System with DVD Multimedia Receiver, Rapid Camp+ Multiplex Wiring Control System, Onan RV QD 3200 Diesel Generator (Optional), Winegard ConnecT 2.0 WiFi / 4G / TV Antenna, Automatic Transfer Switch with Power Protection, Automatic Shoreline-to-Generator Transfer Switch, Single, High Output Low-Profile Air Conditioner, 100-watt Solar Charging System with Power Controller, 1,000-watt Inverter for Entertainment Systems and Select Outlets, 360 Siphon Vent Cap, Tank Odor Prevention. On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. ************************* said that they would pay ******* ***** 26hrs for their labor. Also if your GFI isnt easy to locate, you may have one on the inverter itself. "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. We are so very happy with the coach we purchased! Searched for help on the forum and replaced fuse in the rear radio and it's working but not getting power to the dash radio any . There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. According to the call notes several of his concerns were discussed and further explained. Well guide you through the process. We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. They are the same issues we continue to try to get resolved. This shouldn't be happening. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. **'s labor charges of $7,500. We had one of our **************** Representatives reach out, the below follow up was provided. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. The claim is currently under review, you should hear back from your rep by the end of this week. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Mine was easy.after I had checked all fuses, fuse blocks, use/store switch..you name it. Would be a great hunting rig! Then I tried the GFI in my 29m bathroom. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. {priceLabel}: Is An RV Renovation Project Right For You? **** **************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS TO GO ************************************************************************************* REPAIR RV VEHICLES (24 FT CLASS C). I got a jump and the car battery is working fine now, but the house batteries are still dead. Thanks for the suggestion. We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. At this time Im satisfied that they Thor Motor Coach has reached out. Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . Save. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Class Cs with the beloved luxuries of Mercedes-Benz. It's been non-stop. If he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. From researching this seems to be a problem with a lot of Thor coaches from that year. Rates and amount financed are determined by credit history. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. I think that is the Thor way. As stated previously, we are well aware that the coach is now off warranty. The other is a inline fuse, wired off the use,store relay battery lug. You must log in or register to reply here. Provide us with some basic info and well appraise your RV. Immediately I had power to my Axxera. Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. It may not display this or other websites correctly. Then ***** struck, with travel restrictions in place. Based on the pictures provided to us, there is no repair to be made. bunk above drivers compartment has failing motor brakes. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. Terms may vary. He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. Consult with your selling dealership or contact Thor Motor Coach, Inc. directly to confirm what standard and optional equipment was installed in your motorhome at the factory. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). Did you recently have your batteries drain on you? Your luxury Mercedes Sprinter motorhomes. Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. $5,000. There's a reason why so many choose Thor Motor Coach. Thor Motor Coach does not have control over the ************ centers. When I tried to bring it back in, it came in a few inches and then stopped. 2017 Thor Challenger XE Rear and side cameras and radio not working. After getting back both radios not working. Diesel and gas-powered chassis options. For a better experience, please enable JavaScript in your browser before proceeding. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. After no word or information on the status of the vehicle in ******* on Monday, November 7th, from Thor or ****, ****************** made a phone call to ******* **** on Tuesday, November 8th at 9:23am to learn and to his surprise that arrangements had been made on the payment to **** from Thor, on Monday, November 7th! Hello all, new to the forum and a first time RV owner. We pay our bill every month We were told to take to ********* ** or *********. They need to honor their warranty now! RV Wife. This is Thors final offer as it has been stated multiple times. 15 amp. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur.
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