Wex is the most incompetent company, screwed me 6 ways to sunday, because they had to lower credit limits during the great Hoaxit, a bunch of heartless people that dont understand a thing about small business and trucking. As with most things in business, if you make it easier for customers, youll see more sales. Do I need to contact my bank? Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. Please cancel my account. Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. Women play an important role at WEX. In business, time is money. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? Our card works at a variety of merchants. The sole purpose of the material presented herein is to alert, educate, and inform readers. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. Below is a detail of the most common types of fleet cards. However, they will continue to take my monthly contribution out of my paycheck. A fleet fuel card is a card used to purchase fuel from a gas station. And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. This way we can show businesses working with Upside that their offers for you are driving more business for them. Referral Partner Application Wex Fleet has left a very bad impression. To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. LOL. Get special fuel discounts and save on products and services for your business. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. Any card assigned to this policy will be impacted by the change. Enter a note in the Comment field, if desired. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. I am seeking legal advice to sue them to recover the monies they have received in my name (HSA). The company should have planned for this. We were then told that the 6.99% was the periodic rate rather than the APR. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. The company has received 107 complaints in the past three years. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. Fleet cards also allow businesses to control how drivers spend on fuel. Use to praise wex , guess that what happens when you get to big , you forget it was the little people that got you where you are, clearly people making credit decisions are narcissistic sociopaths, never once late on a payment for over 5 years some fagget little bitch lower my credit by almost 10K , you dont give a fuck about your customers just a bunch of greedy whores you all are, As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. WexLocationCode.setTransientValue("wex02"); Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. Other Fees Additional card:$8 per card. SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls We're WEX. Still, businesses must have specific equipment set up for companies to accept them. Since thats the lowest rate of the purchasing card categories, thats the goal. Learn more about our monetization policies here. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. These revenues in no way influence our ratings or reviews. We are former TCheck Customer, used it mostly for paying lumper fees. Youll want to find a company that will charge you as close to cost as possible. Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. (Town name) Dental or Essential Eye? WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? They WILL NOT fix it and they will leave your trucks on the road without fuel cards. As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. What if additional documentation is required? We were told that the invoice was correct. How does it work? No cares when I called to tell them a $75 late fee on a $card fee was atrocious. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. We see from Visas table that if you take a fleet card, it will be charged according to purchasing card rates. Businesses still need to be conscientious of the different types of fleet cards offered by numerous vendors and their unique details in accepting fleet cards. The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. Nicole A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. You bet. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. Wex and Voyager cards can be used at any participating gas station. If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. Thats the receipt this is ridiculous then they freeze your card what kind of HSA does that? However, you can get an idea of the costs, depending on which type of fleet card youre taking. You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. Ive contacted customer service multiple times and spent long times on chat and hold both times. We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. This has to be huge fraud case. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Click the desired card # to view its details. 3 reasons we see people flipping to a fuel card: Apply Now See this page to learn how we support our operations. UPDATE: Not menti. Audit Your Current Statement To Find Its Hidden Fees. Portland, ME USA 04101. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. This allows us to see the company through a different lens or perspective than we normally would. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. Scammers!!! From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 You will be notified when new oil merchants begin accepting the WEX card. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. Murphy USA participates in several programs that offer you discounts on fuel. In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. Get started. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. Fleet cards differ from commercial credit cards in a few ways. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. Set the Validation type, which determines how the prompt must be entered by the card user. We called them about an invoice that looked wrong, because there was only one drivers purchases listed. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). They want my medical records to prove the medical necessity. The interchange rates range from 1.85% + 10 cents per transaction to 2.95% + 10 cents per transaction, as seen in the screenshot below. WEX adds Visa to virtual payments offering. However, they all have different requirements and costs for acceptance. WEXs unethical business practices have negatively impacting my credit as well. WEX, Inc. INACTIVE makes the card unavailable to use. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. Unethical? Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. My monthly statements went from $155 to $914! Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. Worst company managing my health care funds. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. Hey y'all!!! by admin / Thursday, 26 July 2018 / Published in Posts. Hard to get a hold of. It is accepted only at ExxonMobil gas stations. Exceptions are even color-coded to make them easier to prioritize. Data collection offers businesses comprehensive analytics and usage statistics. finance charge has been 150% APR. They are doing this to many other businesses I found out. I have no choice but to involve my attorney for CEASE and DESIST. How does this make any sense whatsoever?? Called them about it, was put on hold for exactly 38 minutes, then they hung up ! I called to have the charge removed, they said I had to have the account number to do that. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. Attempts to reach a representative for clarity were again unsuccessful. 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. Then Class action suit! been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. Bonsai Point of Sale It is not intended as legal or financial advice. WEX Fleet Universal has opened The benefits are straightforward. Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond crazy third time its going on. Even after we paid their extortion money, WEX kept our account locked. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. At least thank me for giving you $1,000 that was meant for my 5 year olds education. Worst gas card ever. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. Thats where Level 3 enhanced data comes in. Getting paid to re-write this page? Select the date you want the payment to be made. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit.