At a Breeze Vending Machine in any MARTA rail station. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . University Program. All fare types must be loaded on a MARTA Mobility Breeze Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. Is a shared ride, advanced reservation mode of public transportation. Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. Regular Breeze Cards are not accepted for Mobility certified customers. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. Customer Service. 3. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title B. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. Customers may also cancel via the MARTA website @ Administering medication is the customers responsibility. Assistance for TDD Users: (202) 366-0153. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). The PCA may either be an employee of the customer, a relative, a friend, or a care provider. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. Click this link[ If customers travel with a PCA, they may travel with one companion in addition to their PCA. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). You willstill have the optionof goingintovoicemail. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. Visit our MARTA Mobility page to see the qualifications for this service. Click this link[ Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. breezecard.com. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. The customer cannot depart earlier than 4:00 PM. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. http://www.itsmarta.com/ride-with-respect.aspx. 404-848-5389, or mobilitycertification@itsmarta.com, MARTA Mobility service is curb-to-curb. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. Partnership Program. Five Points Lost and Found Office is temporarily closed. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. MARTA Mobility. A requested trip time may not be available. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. Operators cannot make change. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. 404-848-5000 . MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Get to Know MARTA. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. Riders' Advisory Council; . Click hereto learn about MARTA's Travel Training Program. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. Superintendent of Mobility Operations Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Standard fare is $4. Atlanta, GA 30324 Atlanta, GA 30303. MARTA Mobility. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. Customers with schedules that require frequent changes are not eligible for subscription service. Exact addresses of both the origin and destination. MARTA Mobility. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. MARTA Police (Emergency) 404-848-4911. Customers must make all changes prior to the date of travel. . In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. Solicitation or selling goods or services without the express permission is prohibited. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility. https://pass.itsmarta.com/Account/Login. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Learn more. Additional companions will be allowed on a space available basis. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. (Forsyth Street side of the station) MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. Individuals who believe they are eligible must complete Part A of the eligibility application. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. Riders' Advisory Council; . The goal: make life simpler for all our employees. A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. The thirty (30) Minute Ready Window will begin at the stated Ready Time. About MARTA. We apologize The fax number for Mobility Eligibility is 404-848-6900. Requests to suspend subscription service until further notice will not be accepted. Customer Service. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! 2424 Piedmont Road, NE 404-848-5826. 404-848-5000 . Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . MARTA Transit; MARTA Service; Facebook; Instagram; Reservations can be made by calling Paratransit Reservations at (770) 427-2222. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. It is the operators responsibility to ensure that mobility aids are safely secured. Customers will be asked to leave a voicemail with their name and phone number. The assigned Mobility bus is scheduled to arrive during this time. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. MARTA Police (Non-Emergency) 404-848-4900. . Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. Card or the customer must pay cash. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Rail stations have both elevators and escalators. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. Should an application be denied, the applicant has the right to appeal. All future replacements are $5. Lost Item Inquiry Formfor lost items. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. For more information, please call Customer Service at (770) 427-4444. 5. Visit our MARTA Mobility page to see the qualifications for this service. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. If known, nearest cross streets and easily identified pick-up points. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. Small strollers or carts must be securely held and not block aisles or passageways. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. A MARTA Mobility Service Agent will explain the service and/or mail an application. 3. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. Mobility Fares pageto learn more about paying for MARTA Mobility. Untapped Breeze cards will lose value if not activated within this time period. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). We don't offer Reduced Fare versions of any of our pass programs. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. Atlanta, GA 30324-3330, In Person: This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). 30 Alabama Street, SW Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. The goal: make life simpler for all our employees. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: A CCR will return the call and complete the reservation. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. 5. Cards MUST be turned in immediately for a re-placement at no cost. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. Visit our ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. Alternative format requests may also be made during the application process. 2424 Piedmont Road, NE Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension.