Be part of a vibrant coworking community with dedicated desk or hot desking options. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. The complaint has been investigated and resolved to the customers satisfaction. As you can see from your statement of account, available online (e.g. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. Our invoices are due on the payment date that is displayed on them. It goes against our guidelines to offer incentives for reviews. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Please remember that the retainer is refundable at the end of your agreement. Contact: +65 [protected] Contact the organizer to request a refund. (Sandra, I used the portal at first, however, your system made an error.) No staff available for contacting on the event day. If you need further help, pleasespeak with our team member who is already in touch with you. Thank you, Lorraine Brule Global Customer Service at Regus. We will then confirm your retainer refund date and amount in return. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Absolutely unacceptable behavior. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. This is a multi-location business. Best, Lorraine Brule Global Customer Service at Regus. Verification can help ensure real people write reviews about real companies. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. Work wherever you need to with flexible access to our global network of workspaces. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Develop, apply and embed the knowledge and skills acquired by this program to your organization. This review was chosen algorithmically as the most valued customer feedback. BBB Business Profiles are subject to change at any time. It made me crazy and I asked him to talk with Myesha or Dom. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Available for as little as a day, or as long as you need. Manage all of your workspace and business needs. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Manage your Regus account in one place and make bookings on the move. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Hey Sandra and Regus, just return my retainer back then I would not post anymore! For clarity, you were also charged a retainer top up. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. She replied to me by email that my case had been started. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. They still continue to send invoices with no one responsible to be there to answer. I told you my account number is 9054006! And whatever the future brings, were able to handle that too. S. Where's gone them? Were clear about this from day one. With whom I spoke until now? We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Our invoices are due on the payment date that is displayed on them. We appreciate your business. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Don't be fooled by that. It took almost 2 months. Find event and ticket information. Regus helps businesses find and create the right workplace for their people. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. They are about people. After being in my new office they are increasing rent by 8.7%. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. This does not affect customers who have a permanent space as these are reserved specifically for them. However, we will ask you to go through some security steps as part of our fraud-prevention policy. This complaint was posted by a verified customer. But when It comes to a refund retainer. think about how low this company is. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. I am a small business and cannot afford any of this. Lease period: April and May 2018 *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Their billing is confusing, they billing customers one month ahead. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. DO NOT give them your payment info, DO NOT sign with them. I will be taking legal action if this is not returned within 28 days (31/03/2023). We may have received incorrect data. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. Share your photos and videos with others to prove the truth of your words. Hard revenue focused. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Ts and Cs apply. If it has been longer than 30 days, please get in touch so we can investigate further. I called Regus account desk and Dom S. got my call. There is non existent customer service department. Find out how we combat fake reviews. Turned up at 450 Bath Road, Heathrow. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Your satisfaction is very important. It's an automated process. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. If you refuse to pay their bogus invoices they will send you to collections. Stay away!! The reason why we're asking all our customers to provide details online is to prevent fraud. October 14 Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. 8. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. This will ensure the agreement ends at the current final date and will not renew further. I still didn't get my retainer back. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Customer Reviews are not used in the calculation of BBB Rating. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. At the end of your contract, they will automatically renew you without a signature and without consent. The company left an official comment on this complaint. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Originally, total costs 20k THB, but end up with 50k THB. Weve cut the cost of selected workspaces* for a limited time only. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. Remember me Get Regus reviews, rating, hours, phone number, directions and more. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Such companies should not exist. Thank you, Lorraine Brule Global Customer Service at Regus. I couldnt see your email address or Regus account reference in your message. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. They charge your card for amounts more than stipulated on invoices! It is clean and smart and well organised. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. We ask all our customers to add an automated payment method to their account. It is IMPOSSIBLE to get them to stop charging. The additional increase in your monthly fee is due to the annual indexation. Regus flagged this review for containing harmful or illegal content.Read more. They are scammers, and incredibly dishonest. I will be taking legal action if this is not returned within 28 days (31/03/2023). A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. They charge an excessive retainer fee. think about how low this company is. Here are 8 tips for writing great reviews. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). So last week I logged in to cancel my membership. I am a small business and cannot afford any of this. I would recommend that anyone considering using this company to think again! We pay those as well. Our coworking spaces are designed with collaboration in mind. Dont lie to customers. 2. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. Repeated attempts to contact Customer Service have been blown off or ignored completely. BBB is here to help. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Trustpilot is assessing this review in accordance with our flagging process. This does not affect customers who have a permanent space as these are reserved specifically for them. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! The company left an official comment on this complaint. If it has been longer than 30 days, please get in touch so we can investigate further. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. *T&Cs apply. Receptionist only can communicate by email, even for the most important things for your business. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. BBB reports on known marketplace practices. Your satisfaction is very important. Hi Hannah, Im sorry if you felt the need to escalate this. Great discounts. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Lets find the right workspace for you and your team. Manage all of your workspace and business needs. I sent an email to Briana and asked how my process going on? A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. This will ensure the agreement ends at the current final date and will not renew further. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Find event and ticket information. Its an automated process. They signed me up for things that I didn't ask for - didn't realize it in the fine print. It goes against our guidelines to offer incentives for reviews. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. We have a team of specialists available 24/7 to help you find the best solution for your business. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. Regus does not communicate with customers via telephone. As a matter of policy, BBB does not endorse any product, service or business. Regus are not transparent with their pricing. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. We appreciate your business. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Its a healthier, greener, flexible, and more cost-effective way to do business. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Your agreement end date is not until 10/31/2021. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. Theyre a great place to connect with colleagues, clients and other like-minded businesses. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. We did not put a "2000 dollars bill in front of you". We ask all our customers to add an automated payment method to their account. A member of our team will get back to you as soon as we have the details. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. We find it very unfair that for this reason you post a very visible, insulting and untrue review. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. This course is a must for every manager who aspires to be a leader and a success in his or her career. * All prices shown are valid at the time of inquiry, based on 24-month contracts. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. Regus always emphasized that it keeps its policy. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. All rights reserved. This company bills you for services you do not use. Transparency is very important to us, and all services can be opted in/out through your online account. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. It won't go in any direction! After investigating we noticed that your online request was missing. Thanks again for your comments which help us improve. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. You should do so via your online account (www.myregus.com). I got an email from trustpilot. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Need to find a different location? Setting up an automated payment is straight forward and can be done through the online portal. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Give your team a place to focus, thrive, and grow, while we take care of all the details. 4. Interested in a new product or service? We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. If you have a helpdesk contact, we would expect a 24hours reply. Here are 8 tips for writing great reviews. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Become better managers and business leaders by achieving optimal personal and business performance. Avoid at all costs. Well guide you through the process. October 6 Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Hard revenue focused. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. If you were to take direct space or a sublease you would also see these fees in your rent annually. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. When they try to collect the rent, their speed is very fast. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. It is IMPOSSIBLE to get them to stop charging. Paid for parking online and have now received parking ticket from private company. Unacceptable billing practices. I cannot stress enough the lack of professionalism and poor service. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Log in to access all our services and products Email. Company Name: Max Dragon Technology GO LITERALLY ANYWHERE ELSE. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques.
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