This means different things depending on the airline, but for most major airlines at this point it means we can cancel your current flight and provide a future travel credit equal to the remaining value of your ticket. The credit is a one-time use, not like a gift card where you can use it for multiple things. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. Were all working overtime to try and help as much as we can. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. Some countries also require a machine-readable passport and/or unstamped available pages. Many airlines are reducing their scheduled offerings and some are cancelling service altogether. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. Please check that your passport is valid for 6 months or longer than your intended travel time. Anyone can book with us, just not everyone will be able to get access to special discount student fares. If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. Sign up for sale alerts, email-only discounts, travel inspiration and more. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. Search for the total number in your party and log in (or Sign up) as yourself. These are intended to give a guide to the services and facilities you should expect from your accommodation. StudentUniverse assumes no liability for the acts of the service provider in refusing service. We also do not offer any compensation if another customer books the same itinerary as you at a lower price. Once you call, you can leave your number for a call back when we get to your place in line. Most airlines have issued one free change and you may be eligible to cancel for future credit. Most airline tickets do allow changes for a fee, plus any difference in fare. You can also update your email address to a more permanent one on your account any time. Travel insurance is recommended for all bookings. StudentUniverse is not an insurance company. Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. Fulfillment of a request cannot be guaranteed. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. To verify your current enrollment status we may need to contact your university or college. All prices are subject to availability and can be withdrawn or varied without notice. StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. In some cases, failure to present required vaccination documentation (e.g. Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. When emailing us, make sure you include the invoice numbers of everyone in your party. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. Have I signed up before? If you don't see a credit that you think should be there, give us a call. Yes! If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. +1 617 321 3281 if you booked online through our website. We are a Member of ABTA, membership number W325X. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. Refund Policy. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Please speak to one of our consultants for further details. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. Travelers are responsible for ensuring that they have all necessary travel documents and visas. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. This deposit is non-refundable unless your tour is cancelled by us. You should be aware that costs could increase closer to the departure date. 5 months later I am still trying to get my $900 back from this scam. Studentuniverse Refund Policy Coupon Code can be found at this link. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. As a student, I bought a ticket from the student universe website. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. Depends on the airline policy. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. We advise you also to print the on screen confirmation. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. If your airline is offering refunds, we can advocate for a refund on your behalf. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). To find out if there is a fare difference for the change you are looking to make, please contact us by phone. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. The lead-named traveller must provide written notification. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. Maybe. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. Prices are not guaranteed until full payment is made. Enjoy the discount! StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). StudentUniverse empowers young adults to experience the world with discount travel. Call us when youre ready to rebook and we can help you use credit. Masks are now mandatory in airports, train stations and other ports of travel. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. you may have booked a United ticket that was operated by a partner airline). Your travel credit is associated with your original booking. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. A credit or debit card must be used to confirm any booking. If you require your confirmation email to be resent please contact us. You also can't split it between multiple flights. No need to worry, your credit will still live in My Wallet. We may correct any pricing errors on our website at any time. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. Most of these changes will be minor and we will advise you of them at the earliest possible date. Please note, you may not meet the eligibility requirements and may be required to obtain a visa. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. To use your promo code, enter it in the space provided on our checkout page. Tuition. If your airline does appear to . Anyone can book accommodation with StudentUniverse Hotels; you do not have to be a student. Your travel service providers will be identified on your quote or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. Airlines have been updating their policies regularly as the situation is still changing. You will be asked to pay our administration charge of 50 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). We will try to reach you again as soon as we can. Additionally, a small number of itineraries do need to be booked via an agent. Amendment and cancellation policies differ per hotel. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. These terms were last updated on 17 September 2018. Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. Additional fees for baggage may apply. Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. StudentUniverse does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions. We thought so! The booking confirmation email or reference number must be given to the accommodation provider at check-in. Transport and accommodation providers have differing cancellation policies and rules. The airline will determine eligibility requirements for your companion prior to your purchase. To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. Yes, and this depends on the airline's policy. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. All refunds will be delayed until the situation stabilizes. For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Eligibility, Joining, and Website Information. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. Check airline policy for official rules and know that you can always ask the airlines for a request to change the route. StudentUniverse UK has got you covered. In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. Most airlines are not offering full refunds at this point, except in very specific circumstances. Make sure there are enough seats remaining for your party and let everyone go through the checkout process. Tuition and Fees Refund Policy. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. If your search has some of these special fares available it will be messaged in the search results. in Student Universe coupons 10% OFF COUPON CODE 10% Off w/ Promo Code Shop Studentuniverse.com and receive 10% discount on your total order with code at checkout. On the ticket, they have a link to go to the website of the airline. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. However, sometimes the deal may not be available for all dates or to/from all airports. DONT BUY REFUND POLICIES. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. Good. Choose one of them and take advantage of the discount! When you book with us we will look after you until you arrive home safely from your travels. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Some countries have reopened borders to international travelers, with guidelines or restrictions. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. A package arranged by us will be a You will need to have their legal name as it appears on their ID and their date of birth. All fares are subject to change without notice prior to full payment, and may be thereafter adjusted as further set out below. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. Yes, and this depends on the airline's policy. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. Most airline tickets do allow changes for a fee, plus any difference in fare. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. See the chart above for the best number to call. Telephone calls to or from any of our consultants may be recorded for training purposes. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. Individual services and tour organiser packages. It depends on the airlines waivers and if the travel ban actually applies to you. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. Bad. StudentUniverse is not an insurance company. Such recipients may include the overseas travel service providers with whom you seek to make a booking. Maybe. If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. Please ask us to confirm what protection may apply to your booking. When you Log in or Sign up, ensure you do so with the traveler's info. Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. We believe that travel is essential to a modern education and that students return enlightened and inspired. In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. If you look up reviews of tripmate, you will see 1 star across the board. We cannot issue a refund for you if the airline policy does not allow it. Baggage is entirely at owner's risk.