No contract options, student memberships, corporate offers, or pay for the year up front. Absolutely shocking customer service. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. I'm now in the process of seeking legal advice and so far it's looking positive. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Here are 8 tips for writing great reviews. Dont join the gym. Most of the equipment is very old and remains unfixed for long periods of time. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. Plus side, plenty of cardio equipment. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. Great gym, always really clean. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Your experience matters. Thanks. But I suppose you get what you pay for. I asked for complaints procedure for head office and that was also denied. I've had an amazing time going to this gym. 2023 Trustpilot, Inc. All rights reserved. Here are 11 ways to become an excellent customer service professional: 1. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. Verification can help ensure real people write reviews about real companies. A positive and social environment to train and meet people. This hasn't happened and all attempts to contact them regarding this is being ignored. Gym was great but suddenly closed down with little more than a note on the door. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. We use dedicated people and clever technology to safeguard our platform. i havent seen the gym manager, i dont know even if she exists, just heard there is one. Voice your opinion today and hear what 263 customers have already said. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Plus, you avoid the $5 phone payment processing fee. No matter how many times I try to contact them I never get a response. Firstly, thank you for reporting this to us. TrugymStop taking payments from new customers when you know full well that you are closed !!!! Ive requested an email back and a call and have been told a customer representative will be in touch. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. False advertising! Our gyms come with either a sauna or steam room (some have both!) Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. With an attitude like this it will surely be closing down soon. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Any attempt to contact head office is ignored. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. I paid for a year membership and at that point had several months left. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. We also ensure all reviews are published without moderation. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Good luck getting them to answer the phone. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Understandably very angry!! This gym is great! Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Don't trust the staff at face value. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. The company needs shutting down. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. A nice gym and I enjoy my early morning workouts. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. The timings of the place are good too accommodate all women there. it's never the same amount and do not expect any sort of customer service! !Poor service. It goes against our guidelines to offer incentives for reviews. Join the 263 people who've already contributed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Completely recommend this gym for any women that are looking for a great gym for good value for money. Finally. townhomes for rent in pg county. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. Do you agree with TruGym's TrustScore? Awful!!! the gym is very clean, the staff are very friendly and always up for a laugh! Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. After a few weeks of this i started to get upset. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. Poor customer service and conflicting information provided by staff! Anyone can write a Trustpilot review. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . Your experience matters. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Even a reminder email could have helped, Never join this gym, Its not good. If you like swimming, prepare to be hugely disappointed! There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. Your experience matters. Find out how we combat fake reviews. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. We also ensure all reviews are published without moderation. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. Head office failed to respond to emails! Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. Staff were non empathetic and unhelpful following the incident. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. Pay a little bit more and go somewhere decent ! Save your money, go elsewhere. | Read 21-40 Reviews out of 266 A relaxing atmosphere also with the benefits of the jacuzzi and sauna. Find out how we combat fake reviews. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. Consistently fail to keep to their own opening and closing times. Absolutely shocking customer service. Graham. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. Published on: January 2, 2023. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Not sit there and eat cakes.Ridicules customer service overall. 0 star! All rights reserved. Informed them that I was moving house and therefore cancelling my membership. Date of experience: 10 November 2022. AVOID LIKE THE PLAGUE. One good search would have warned me but I was dazzled by the google and facebook reviews. Moreover i received several very abusive emails from them in the days following. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. We also ensure all reviews are published without moderation. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. They are now pursuing me for 234 claiming I never cancelled. ?TruGym this is unlawful and action is being taken. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. I went a few times a week and they were welcoming and a great bunch of people. Awful showers. Cancelled after one year membership. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. Most staff are very polite. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Find out how we combat fake reviews. How many stars would you give TruGym? Worst customer service ever have not had one reply to my messages or calls!! Verification can help ensure real people write reviews about real companies. I got nothing. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. I find I spend more time on looking for the weights I need and connectors rather than actually training! Staff on the phone where rude and abrupt and not helpful at all. Totally disgusted with the service offered with no thought or effort of building a customer relationship. They now refuse to refund monies taken. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. This seems to be the case for all former members not just me. Huddersfield gym- horrible service, old gym equipment. They put on load music then procede to shout over it. 2023 Trustpilot, Inc. All rights reserved. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. But no way to resolve it. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. This is when we could get in the pool from February. I have been trying to contact them for a refund for months and have been completely ignored. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. We use dedicated people and clever technology to safeguard our platform. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Consistently fail to keep to their own opening and closing times. I am very disappointed that you have emailed me as a new member. Good day, I have just renewed my contract after 15 months. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. It goes against our guidelines to offer incentives for reviews. | Read 81-100 Reviews out of 267 But the other equipment makes up for it. I am still waiting for a refund and the information about the instructors.. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! This gym offers friendly staff with excellent personal trainers. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. It said I should hear back within 48 hours. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. Join the 268 people who've already contributed. Your experience matters. We also ensure all reviews are published without moderation. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! We also ensure all reviews are published without moderation. We use dedicated people and clever technology to safeguard our platform. this is extremely unprofessional. Companies can ask for reviews via automatic invitations. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. i, Be vigilant about their policies. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. How many stars would you give TruGym? 2023 Trustpilot A/S. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. I appreciate that it is a budget gym and the range of equipment is adequate. We'll then contact Harlands on your behalf to get this resolved. Highly recommended. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force.
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