staysure customer service

.wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} Wishing you all the best for the future. Policy purchased, but I am not happy. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. Just raise a case and leave feedback after. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. They were rude, there was no consideration, no bereavement line. It should be made more simple. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. You can email us at info@staysure.co.uk Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. Its quick, easy and totally free. I applied online. The call centre dont have enough medical knowledge to assist. The process took 1 week. or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team Anonymous Employee in Northampton, England, I applied online. In the 4 years I was there I hit some sort of bonus each month. The process was quick and easy and Lisa was very pleasant to deal with. Dear Eric,Thank you for your 5 star review. "560799075470977588", .wslide-caption-text {} Have a fantastic holiday. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} } If you need to cancel your policy please click here. Companies can ask for reviews via automatic invitations. No administration fee is changed while making changes through My Staysure. .fancybox-title {} Warm regards,Ross, Information provided by various external sources. I tried three times and received a message that there was something wrong but no explanation on what the problem was. If youd prefer to speak to a member of the team on, please call us on: Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. If you want to claim on your policy you should contact the Team leader will tell you they will call customer back 3 working days later. It goes against our guidelines to offer incentives for reviews. This was done because they said I owed them holiday which they asked me to take as compassionate leave. . He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. Theres no jargon in our rights guides. The training team show intense favouratism. longer working hour, monotony work, short holidays. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} Thanks for your feedback. '', This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. We are investigating your comments and will contact you shortly. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. If you need to cancel your policy please click here. Quick and efficient service, very knowledgeable of medical conditions.Thank you. Your product is good, and well rated by others, so I gave you 3 stars. I had to pay for the repatriation and all additional costs there and then myself, this was thousands. Verify your email to use filters. Resolver can help you send your complaints to Staysure. Greatest accomplishments. } To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. _W.storeEuPrivacyPolicyUrl = ""; Anyone can write a Trustpilot review. _W.isCheckoutReskin = false; You deserve to be treated better especially for what youre getting paid. var ASSETS_BASE = '//cdn2.editmysite.com/'; Was put on a call back BUT this never happened. Had team leaders record secret conversations trying to do what I have no idea. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. They take your money easily but getting help when you need it is a different story. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. Have a fantastic holiday. We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. if(document.createEvent && document.addEventListener) { Sunday: 10am 4pm, Christmas hours: But your website/automation are pretty poor, so only 3 stars. Warm regards,Emma, Very pleasant and helpful staff. com_currentSite = "952359298347476581"; | Read 199,981-200,000 Reviews out of 200,383 . Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. width: 100% !important; Were available during the following times: Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Find out how we combat fake reviews. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. I interviewed at Staysure (London, England) in Jun 2022. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. ) It wasn't great. New management pushing all good long lasting staff out. Warm regards,Ross. There was a slight downside of having to wait for about 10 minutes. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. Most of the time the customers were great and easy to get along with. .blog-header h2 a {} Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. The operator was very efficient, helpful and knew his business. left: auto !important; Kind regardsSophie. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Because of this we were able to answer medical questions with out being flustered and accepted the quote. It's quick, easy and totally free. Thank you. I should have asked for the policy to be posted to me. .mobile-nav .icon-caret { On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. All rights reserved. As I was desperate I bought it. If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! I wasn't entirely happy with the service I got but I don't blame the staff for it. We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. a, We also ensure all reviews are published without moderation. Tuesday 27 December: 9am 5pm Clear All. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. Thank you for choosing Staysure. Get started with your Free Employer Profile. - Calling from within the UK: 0333 014 4512 Have a fantastic holiday. } The first time started out fine then I was transferred . achieve performance targets across their product portfolio. }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Therefore i lost out on the deal. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Staysure take all feedback relating to our products and services seriously. Resolver is a totally free service that you can use to complain effectively. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. Weve helped millions of people find a resolution. The calls are non stop , its very busy and mentally exhausting . 'active', } - Calling from outside the UK: 0044 1604 210 845 I was trying to pay for a quote with them kept waiting for over a day to pay. initEvt.initEvent('customerAccountsModelsInitialized', true, false); {"navigation\/item":"