However, if it's not in your name you can't get this done. View Levi's Stadium Ticketback Terms. Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. We're not refunding money at this point,'" Cormier said. This is ridiculous! No Wonder I See Horrible Complaints. We wasted our night , took off of work and lost our ticket money. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. Spent $314 for daughter and friend to see Harry Styles. Terrible Service! Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. That's not their fault, that's your fault. We're not refunding money at this point,'" Cormier said. Needless to say, this concert never happened. So you don't think it's possible the original buyer got refunded and we just don't know about it? So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? However you may visit Settings to provide a controlled consent. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. 4. I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. For $2400 this is pure BS and will not stand. I would like a refund!!! Highly dussapointed. Even talked to their top customer service expert who was an absolutely useless subhuman monster. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. This cookie is set by GDPR Cookie Consent plugin. A UNETHICAL ON THEIR PART. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. I am beyond angry and disappointed. I was able to receive a refund but we all know that does not help. What is your rescheduled or postponed event policy? Required fields are marked *. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. I was told at the door stub hub does this frequently. I hope we can get refunded. Terrible customer service. My tickets were 100% real. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. Hi Joan. Stubhub policy on refunds is ridiculous. There were several other people at the event that had the same problem. Read the full policy. The latest breaking updates, delivered straight to your email inbox. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. A total ripoff! I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. Also disputing a charge that you made is fraud. If you sell on Stubhub they will waive the sellers fee. i have tried to call several times but have been on hold >3 hours on 2 occasions. How come they can't control that?!! Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. Stubhub is such a ripoff. I do NOT want a coupon I want my money. Worst Ever. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. At the same time, buyers expect immediate refunds. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Is it still taking 120 days? If my ticket was valid I WOULD HAVE USED IT. Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. 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I never got any emails about refunds or the fact they canceled the show. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. I just bought a parking pass for an event. I am traveling today from Mexico to Madridfor what? LIARS!!! Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". NEVER again! A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. You should only sell what's actually available. You will enter your community username and new password and done! You can view that credit in your StubHub wallet on the website if you're not able to track down that email. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. The cookies is used to store the user consent for the cookies in the category "Necessary". The Hollywood Reporter is a part of Penske Media Corporation. These cookies ensure basic functionalities and security features of the website, anonymously. These cookies will be stored in your browser only with your consent. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. We lost the concert for that. Stub hub wants me to spend $200.00 for a transfer fee they say I will get back with the Full refund How can I spend money to get My money back when we lost our jobs? Copyright 2012 - 2023, ReturnsAndRefunds.com. StubHub itself admitted no wrongdoing in the settlement. Didn't find out until day before event. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. them this was wrong and deceitful and did not get off the phone until they refunded my money. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. Bonnie cancelled. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. Never got my refund from grizzmas July 31st 2021. A StubHub employee via phone assisted in returning the ticket to my account. It is not specified anywhere in the mobile site and hidden in the desktop version! The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Sams Club vs. Costco Which One is Better for You? I am traveling today from Mexico to Madridfor what? How Can I Request a Refund for a StubHub Ticket? I don't think it's fair that you hold our money like that and can only offer us the option to sell!! "These consumers made a deal with StubHub," he said. Ticketmaster, for example, states that if an event is . People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. No where does it state that you needed to be a student at the school to use these. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. OK, I think this show has been rescheduled to September 7, 2022. That's literally the only way you can get your money back from these thieves. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. Your email address will not be published. Outside of the US and Canada, fans are defaulted to a refund. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . I will be filing a formal complaint and will NEVER use stubhub again. Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. Then over night, we lost our jobs and the shows were all cancelled. I WANT MY MONEY BACK!!!! If I don't get a refund soon I'll be reporting theft to PayPal. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. I am quite dissappointed. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. Wow. Select the ticket group you'd like to sell. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. StubHub changed its fine print on March 25, offering most customers just a credit. Worst Customer Service Ever. "We were only allowed 120 percent credit toward future concerts, not refunds. When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Analytical cookies are used to understand how visitors interact with the website. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. We were going just to see one of them. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. if you have any questions please feel free to contact me. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Re: Refund in Progress. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. Stubhub did refund, but plans are ruined last minute. This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Tap Tickets in the navigation bar at the bottom. It is taking Stubhub about 120 days to process refunds. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. Not only did it ruin our night, but it also cost us a lot of money for nothing! "The return of live events, the input of customers, partners, and regulators, and the . Last time I'll probably use StubHub. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. You will receive an email with instructions on how to receive your refund. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Email is another option for requesting a refund. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. It . Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Sorry we couldn't be helpful. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. Part of my frustration is money lost but it's also abt the integrity of the company. Is Beyonces Tour Another Dynamic Ticket Price Mess? I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. NEVER AGAIN will I use STUBHUB. All Rights Reserved. I would not take a.) For sure I can warn any one who is going to use this service. Now StubHub is giving people a coupon worth 20% more than the value of the ticket. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! Shame On You. So now the tickets will not arrive in time for my event. Putting the money back in StubHub's money-back guarantee. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.