We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). Choose the best delivery option that suits you. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. If an event is cancelled or postponed you will need to contact Ticketek for a refund. Can I buy tickets if I am based overseas? Placing seats on hold and redeeming them is limited to online transactions only. Some events may have a Family ticket which includes 1 Adult and 1 Junior. Tickets purchased to General Admission events cannot be refunded should they be lost. I would still like my tickets mailed to me at my overseas address, is this possible? How can I find AFL Membership on a match day? If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. What are the different types of Ticketek Gift Vouchers? Invitee B purchases the two seats they were assigned at step (b). Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. Please ask your friend to check their junk mail. Print this PDF as this will be your access to the event. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). Invitee A changes their mind and does not proceed with their purchase. Check your billing and account details. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. I've been invited to purchase held seats by my friend, how many seats can I purchase? Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. What can I redeem my Ticketek Gift Voucher for? you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. How can I receive my Ticketek Gift Voucher? Select your desired area, then select the $0 member ticket. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Held seats are sold on a first-in basis. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. There are over 20 circumstances you may request a refund. Invitee A starts purchasing two seats from hold. Gift Vouchers can be purchased for specific events when available. Why can my friends (invitees) only purchase the held tickets one at a time? Be sure to select the discounted 'member' ticket. Going to an event with a social club, company, school, family or friends? There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. We recommend that you confirm with your venue whether they have an existing ticketing agreement. Am I able to 'top up' my Ticketek Voucher with more credit? iPad, tablet PC, laptop) to gain entry to an event? By clicking this link, a web page will be displayed containing your ticket. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. You are responsible for knowing the contact details of all attendees in your group. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. Safe, Fast and Verified 2 0 obj There are three delivery options: Note that for general admission events, tickets can not be replaced. What does Ticketek do to prevent scalping? You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. What happens if my tickets do not arrive in time? As seating arrangements may change without notice, the Venue Maps should be used as a guide only. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. There are no guarantees. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. The example above is for an adult barcode. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. No. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? No, Ticketek Gift Vouchers are not reloadable. Tour dates Ticketek is selling for the following venues only. If you purchased online or through our call centre please contact Customer Service for further assistance. If your session time expires, you will receive a notification and will be required to access the site again. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. stream If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Change My Location If you have an issue with tickets purchased through an unofficial agency please return to the point . If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. Once tickets are added to Passbook, simply open the Apple Passbook app. The email account that the message has been sent to is full. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. You must allow adequate time for collection or delivery of tickets. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Note that Mobile Ticket delivery may not be available for every event. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. <> Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? My tickets have not arrived after a reasonable amount of time, what do I do? I am having trouble logging in and cannot retrieve my password using the forgotten password facility? AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. Some pages may contain a virtual tour and a seating map for that venue. For security purposes, you must still enter your password when purchasing or updating your account details. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). My Ticketek; Gift Vouchers; Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. In most cases, a GA ticket is a standing floor ticket. You will need to provide some form of ID so that the staff can access your Ticketek account details. The Payment Form will display detailed information on your ticket purchase. Accept the Ts&Cs and "Submit" 9. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Can I sell tickets using online auction sites like eBay? Please keep an eye on your AFL Membership ticketing emails which will include your barcode. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Invitee B starts purchasing two seats from hold. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. You can access specific privacy information for Friend Spotter . No, we cannot refund the additional charge for the Refundable tickets. Change My Location My address has changed. To do this, please check the 'keep me signed in' box when you log in. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. I've sent an email invitation but some or all of my friends did not receive them. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. Don't worry! If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. Systems are in place at every venue to ensure that each ticket barcode can only be used once. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . Your AFL online account allows you to access all information regarding your 2023 AFL Membership. However, some events will have unreserved seating where it is first in, best seats. This is so we can show you upcoming events in your vicinity. The original expiry date still applies to any balance remaining on your voucher. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Sign In Join today Please note: AFL House is currently closed to the public. When will I receive my club of support merchandise pack? When purchasing tickets for a particular event you may be limited to a specified number of tickets. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. What is my online AFL Membership account? For more detailed instructions on reserving a seat, please see our help page here. 3- 12 - Junior Ticket. When you book online you cannot choose the location of your seat. Select an event category type from the Genre drop-down menu and click 'GO'. On some occasions seats are released closer to the event. If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. How many tickets can be delivered by Mobile Ticket delivery? You are required to present your credit/debit card and photo I.D. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. You might find the following websites helpful if you want more information about ticket scalping: www.accc.gov.au. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. The transaction limit is 10 at both Marvel Stadium and the MCG. Don't forget to bring your ezyTicket to the event. Will AFL Membership dining have a priority system in place to access tickets? You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. What will happen if the barcode is sent to a non-smartphone? You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. No, you can continue to use your mobile ticket. The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Discover New Events. Tap the trash can at the top right of the event pass to shred the event pass. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. What if I need accessible seating? The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. to then often have to go to their desk at the venue to follow up the issues. Your barcode number can also be found via your online account here. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Ticketek's Group Bookingscan help you plan your next excursion. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. If you do not receive your club of support pack please contact the club directly. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Juniors aged 7-14 years are entitled to purchase a junior ticket. . Refunds, Payments and Exchanges. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. Do I need to be logged in to see 'My Events' and if so how do I know? Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. Will the Mobile Ticket scanners at venues work through phone covers? Have more questions about Ticketek Gift Vouchers? Request details from Ticketek when booking your ticket. Ticketek acts as agent for the Seller in the sale of all tickets. 13+ - Adult Ticket. You now have the option to have your sign in details remembered for your next visit. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf How do I arrange for a new membership card to be sent out? Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. General Admission (GA) is an unreserved section/event where seating is not reserved for you. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. How do I unsubscribe from My Ticketek emails? Will I be notified of event / gate changes? New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager.
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