Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. Lets Find Out! This site contains user submitted content, comments and opinions and is for informational purposes I've contacted Philips Hue Support but they don't know what they are doing. If possible, we would also recommend updating the Philips Hue TV sync box. Or want to be part of a movie? It was the only thing that worked for me after hours of trying. Looks like no ones replied in a while. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. When one is found, tap. Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. All you need to do is set up a new entertainment area on your smartphone. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. Continue holding the BIND and EJECT buttons for 10-15 seconds. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. A: Answer. There are two of the biggest problems for it. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. This folder will have sub-folders for each application. They release a new version constantly, you can see. Read More. They work greatmost of the time. Is there a way to force the Apple TV 4K to send Dolby Vision? You can also just wait it out. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. Is this normal? It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. Ie. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. , you may have some common issues with it. Yes, but it only recognizes when it is HDR. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). Sometimes goes off unexpectedly then has to be synced again. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. Does anyone use an Apple TV 4k and is it working? Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. You can install this app on your device. Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. omissions and conduct of any third parties in connection with or related to your use of the site. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. However for some users, they dont understand the charm in a practical moving watching experience. This software allows the lighting system to react to the media youre playing on your computer or phone. Just a case of waiting for some offers with Black Friday looming. Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. (2 ways), Are Philips Hue Bulbs Bright Enough? If you are unsure about installation, refer to the manual that came with your Hue sync box. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? Good question. How does this all work? Sometimes your App maybe gets messed up, so it would be having connection issues. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. Learn more about brightness. For example, HDMI 1 could be the name of your gaming console. At this point, we would recommend you to Contact Apple Support. Philips Hue Sync is a newer product from Philips Hue. I have these issues as well. Lots of users have reported that they have various issues with the Hue Sync Box. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. It may be that the users are not familiar with how to use it, or some hardware and software problems. The lights will only work when the content is 4k HD or HDR. Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? Even if the connection dropped (and I'm not convinced, because everything else is fine), it . Connect the Hue sync box to power and your TV. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: Who knows? Hello just here to say you are my favorite person as this has fixed my issue too!! While they both can work together, you dont need one to run the other. Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. only. Starting to hate the sync box. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. Save my name, email, and website in this browser for the next time I comment. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . You may have an access point or two within your home if you like to use smart home devices. 1 Home Entertainment Tech Resource. First, download the Hue Sync app for your iPhone, iPad, or Android device. I am using it daily here and like it a lot. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. UU. However for some users, they don't understand the charm in a practical moving watching experience. POWER ON AUTOMATICALLY. All Rights Reserved. Your Hue lights can now sync to those while the signal is passed through to your TV. Is it possible to output Dolby Atmos and Dolby Vision? What is the problem? Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? company number 03997482, registered in England and Wales. Your comment will be manually reviewed and approved by Tristan in less than a week. Any help appreciated.Seems to drop the connection every twenty minutes or so. Setting the input device (Roku) to 1080p resolution makes the system work. Turn off Dolby vision when using sync box works. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. Then the out/tv from the Sync box runs to the tv. With our lights, sensors and switches, you can make your house the brightest home on the block . Everything that happens on scenario 1 happens here. 2- Connecting directly to TV without using Hue Sync Box. It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. I dont have either of those options visible in my Apple TV settings when Im told that I should. Hello, I am James Beetie and I am a bit of a self-confessed nerd! So you can reinstall your previous version and uninstall your current version easily. I don't seem to have Dolby Atmos though in Netflix? See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Thank you for using Apple Support Communities. The last step is to install the new Sync app on your Mac or PC. It may not display this or other websites correctly. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. TV signal drops until I reopen the Hue Sync app. Ive fixed it. A forum where Apple customers help each other with their products. Smart Home Point 2019-2023. Lets go through some of the most common bugs and how you can fix them quickly and easily. The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. Press and hold the option key to reveal a Library folder. Joseph_S. Here I will give some suggestions if you will have some glitches. Both of these issues can be fixed with these quick tips and tricks. Do You HAVE To Use The Kasa App For Your Kasa Devices? I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). Yes, *Image on the television? Your email address will not be published. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! But whats causing the connection issue you may encounter. You must feel desperate at this time. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. The Hue app is the central control for all of your Hue devices on your smartphone. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi Make sure Bluetooth is enabled on your mobile device. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. 4. You can check the apps data files. Can we ask, have you tried any other configurations? This app allows you to do a lot of fun things, it is for both Mac and PC users. You can open it by typing %appdata% in the taskbar. Select your Wi-Fi network and tap Connect. I have listed six methods for your issues. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. I will tell you some methods to fix it. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. Cmcruz32, User profile for user: By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. Yes I've tried everything you mentioned on your comment. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. Required fields are marked *. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. Mine especially has issues with Dolby Vision. The Sync Box supports HDMI. Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. It should display a wide range of software and apps installed on your device. 8. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. I will list some issues to see if you have had them. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. However, how to do if the method doesnt work? Mine was turning off using HDMI out 2 on my Denon. Press question mark to learn the rest of the keyboard shortcuts. The consent submitted will only be used for data processing originating from this website. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Navigate to the HueSync folder (Roaming or Local). Click on the search icon on your taskbar and search for %appdata%. When lots of users have various problems, they dont know how to solve even if they do the various test. This is because more users prefer the app over the box. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. Delete this folder. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . I have no problems with any other device . I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. Open up "Settings" on your iOS device. If the AP is the reason that causes the connection issues, so how to fix it? It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Can Philips Hue Control Other Bulbs or Normal Lights. Additionally, software problems are typically more common and may require several steps to fix. Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. Do Smart Plugs Catch Fire? When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? If you havent done that yet, first install your Hue Bridge. If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. The gradient strip is definitely a big improvement over using just the light bars. As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. any proposed solutions on the community forums. 9. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). All rights reserved. Does the Sync Box come ON when the TV is powered on?" Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. This is the first app youll need. Really, I'm the first to have these issues? Click the Library shortcut that appears. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. 5. While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? What if rolling back the upgrade doesnt do the trick? Simply delete this folder and the app should repair itself. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 4. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). However, the challenge here is to properly diagnose the problem, especially if its a technical problem. Download the Hue Sync mobile app from the App Store or Google Play Store. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. This will show you a folder full of data for all of your apps. I just couldn't get a decent effect with the light bars. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. APs are often best used for devices that dont need a 100% steady internet connection. My Nvidia shield pro works brilliantly . User profile for user: This is more likely to happen if you connect the box too far from the WiFi router or through an access point. Enter the password for your Wi-Fi network when prompted. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! Of course, many people still like it very much. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. User profile for user: I have a 4K Apple TV and a Sonos Arc. With Philips Hues new devices, all is possible. The app will immediately begin searching for a Hue sync box. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. There you have it! Find the Hue Sync app folder and delete the data inside of that nested folder. Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Youve probably already guessed the solution here. All rights reserved. For the connection issues, there will be many solutions, one method works for you but may not work for others. User profile for user: Lets hop in! Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. Theres another problem that has to do with how you set up your Hue Sync Box. I press Sync and it starts working but still says no signal detected. If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. You also can seek help from theirTwitter. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. If you have not created one, you can do so in the Hue app. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. Its really that easy. Apple disclaims any and all liability for the acts, Apple TV 4K, A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. Can It Support Both?! JavaScript is disabled. Everything that happens on scenario 1 happens here. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. Please ensure that the Hue Sync Box directly connects to your monitor or TV. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. Go hands-free with voice Got it as a gift in December, and have been using it ever since. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. You also need to install the new Sync app on your PC or Mac. Optional: Pair a TV remote to the Hue sync box. Aug 22, 2020 6:17 AM in response to ShYnNoK. Would anything change if you used an Ethernet cable between your router and the Hue bridge? They recommended I change the cable between the Sync Box and my TV. If you have any questions, feedback or suggestions about this article, please leave a comment below. Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Save my name, email, and website in this browser for the next time I comment. Many technology companies like Philips often release new updates for their hardware or software. New technology and new devices will always have some problems for many users. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. The cable box should run thru the receiver. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. zulfikarfrombanbury, call To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Philips Hue Verified account @tweethue. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. You do not have to change the optical cable. It was plugged in HDMI 1 and now I've got it in HDMI 4 it's half working.
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